Skilled Service Desk

Client: Toyota

Project

  • Skilled Service Desk
  • Knowledge Management System
  • IT Communication

Project Responsibilities

  • 1st line support
  • Training/coaching of new Service Desk members
  • Acting backup of Service Desk Manager
  • Administrator & content provider of Service Center Knowledge Base (KB.net)
  • Creating Support Process Flows
  • Responsible Communication
  • Graphical work: folders for newcomers (tips&tricks), Service Center branding

Technologies Used

  • MS Office
  • Active Directory
  • Toyota proprietary apps
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